"Brand new" doesn't mean defect-free. Here's why independent snagging inspections matter, even with NHBC or developer warranties in place.
New-build developments are typically built to tight schedules, and quality control varies significantly between developers and even between phases of the same development. A Level 1 Condition Report, or a dedicated snagging inspection, gives you an independent, room-by-room record of defects — separate from the developer's own sign-off process — before your warranty period starts running down.
For a new build, a dedicated snagging inspection (similar in scope to a Level 1 Condition Report but with a detailed itemised defect list) is usually more useful than a full Level 3 Building Survey, since there's no historic structure, damp or timber decay risk to assess. We tailor the inspection to focus on finish quality, fittings, and compliance with the specification you were sold.
Submit the itemised list to your developer's customer care team in writing, referencing your warranty provider if issues aren't resolved promptly. Keep dated photographic evidence and correspondence — this becomes essential if you need to escalate to your warranty provider or the New Homes Ombudsman.
Get a free snagging inspection estimate before your warranty window closes.
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A snagging survey is an independent inspection of a new-build property to identify construction defects and finishing issues, from minor cosmetic snags to more significant workmanship problems.
A snagging inspection focuses specifically on new-build defects and finish quality, while a Level 1 Condition Report gives a broader traffic-light assessment of an existing property's overall condition.
Ideally as soon as possible after legal completion, and again near the end of your developer's defects liability period, usually around the 2-year mark, to catch anything that's emerged since.
Most new-build warranties require the developer to fix defects reported within the defects period, so having an independent list from a survey strengthens your case.
It varies widely by developer and build quality, but it's common to find dozens of minor and moderate issues even on well-regarded developments, which is why an independent check is worthwhile.
Sometimes, if the developer allows access, though most snagging inspections happen shortly after completion when you have full access to the property.